I work in the retail industry, which means I work with the public. There are times that the customer has done something with their purchase which voids the warranty. When they come in, they want to make an exchange under the warranty. Many times, I’ve caught reps saying, “Sorry. That’s just our policy.” I’ve found that using that phrase usually infuriates people. The rep usually then tries to educate the customer on our policy so they understand why we can’t do it.
I’ve spent some time working with them to help change their approach. I tell them, “Customers don’t care about policy or what you can’t do. They need compassion and empathy along with what you can do.” I explain that knowledge is not enough when it comes to something near and dear to someone. Knowledge does nothing to correct their problem. Even if we can’t do anything for them, showing some empathy will to a lot farther.
In the days of the Early Church, there were many questions about what Christians could and could not do. Many arguments broke out that created divisions. People argued their side and tried to make each other more knowledgeable so they would change their ways. Paul responded in Corinthians 8:1, “Yes, we know that “we all have knowledge” about this issue. But while knowledge makes us feel important, it is love that strengthens the church” (NLT). It seemed everyone had an idea or an opinion, but few had love for each other.
Even today, many of us have disagreements and try to prove each other wrong. All that does is puff us up as an individual. God’s desire is that you and I begin to act in love and empathy in order to strengthen the Church. We can’t forget that we are one body. We may not see eye to eye on everything, but we can always choose to act in love. We are co-laborers in Christ, not competitors. It’s time we stopped trying to make the foot a hand or a hand an eye. Let’s act in love towards one another, strengthen each other and learn to work together.